Return policy

Rules for returning and exchanging shoes

You can return the product to the store (or exchange it for another similar one) within 14 days from the date of purchase or receipt of the order in the mail. This rule applies to goods of good quality, i.e. unused and undamaged.

To return or exchange an item, you must comply with the terms of its return:

  • the product is not in List those that are not subject to exchange and return
  • the product has not been used and is preserved in the form in which it was purchased (there is packaging, label)
  • less than two weeks have passed since the purchase of the goods
  • there is a cash or sales receipt.
Goods in improper condition can be returned only if:

  1. Factory defects 

  2. Having defects that were discovered during the warranty period and are a warranty case 

To return the product:

  • Inform us of your intention to return the product by calling 067-738-34-05

  • Send the goods to the address: m. Kyiv, Nova Poshta # 311, to the name of Yuriy Trofimenko, sole proprietor 067-738-34-05

  • Notify the manager after sending and provide the TTN number and account details in IBAN format, as well as your RNOKPP (TIN) code and the name of the person who paid for the order on the account or by mail

  • The refund period is 5-7 business days from the date of receipt of the goods by us

To exchange goods: 

  • Let us know about your intention to exchange the goods, as well as for which model or size, by phone 067-738-34-05
  • Send the goods to the address: Kyiv, Nova Poshta №311, to the name of Yuriy Trofymenko 067-738-34-05
  • The exchange will be made after we receive the return.

In case you have received the wrong model or size, we will pay for the delivery and return costs. In all other cases, delivery and return is at the expense of the buyer according to the tariffs of Nova Poshta.